We understand the urgency if your website appears to be down. However, we will ask if you checked the following:
YOUR INTERNET CONNECTION:
Have you tried other websites you normally use? Do they also appear to be down or not load well?
You may have a problem with your internet connection.
WHITE SCREEN AND TIMES OUT:
If you are hosting with us, and your website show a white screen, your website is not down. Too many FTP, email, or other connections in a short period of time, can block your IP in the server firewall.
Please get your IP address from this link:
Copy the numbers shown, and open a support ticket. Ask us to unblock you from the firewall.