Quick Start Guide

Welcome to Web242!

Thank you for entrusting your website and hosting with us! We’ve built our business one client at a time, and it means a lot to us to have you on board. Here is a quick start guide to help you along your way…

Contents


Terms of Service

If you haven’t already, be sure to read through our Privacy Policy and Terms of Service. By hosting with Web242, you agree to these terms.


Support

Support is available 7 days per week, from 9 am to 9 pm Pacific Time:

https://web242.com/support

The best way to get a hold of us is to use the ticket support system. If you are unable to use this, please send an email to support@web242.com. We will then open a ticket for you.

We have live chat support available on our website during office hours.

You’ll also find the common questions and knowledge base areas. These provide answers and tutorials to the most common questions we get asked.


My Account

From your account dashboard you can view your recent orders and subscriptions, manage your billing address, or edit your password and account details.

https://billing.web242.com/


How Do I Access cPanel?

You can access cPanel simply by typing /cpanel at the end of your domain:

yourdomain.com/cpanel

If your domain is not yet resolved, you can access cPanel here:

https://web242.com:2083

Your cPanel username and password will be sent in an email when your order is completed. If you are unable to find this email please submit a support ticket. For security purposes, we will not provide passwords via email requests.

Note: Your billing and cPanel passwords are different.


Transfer Your Website

When you host with us, we’ll transfer your site for FREE!

Web242 provides one free migration (transfer) per cPanel account. For Reseller hosting plans, we will provide one free transfer with a quote on multiple migrations.

Just fill out our transfer form to get started:

https://billing.web242.com/transfer-website

For more information, you can also read our Website Transfers page.


Install WordPress

Our cPanel hosting includes a one-click install for WordPress. We also provide free WordPress installs for all our clients:

https://billing.web242.com/install-wordpress


Install Addon Domain

We provide free installs for Addon Domains. Just fill out our install form to get started:

https://billing.web242.com/install-addon-domain


Daily Backups

Web242 provides FREE daily cPanel backups (up to 7 days). These backups are stored on a separate drive from your server.

These are provided as a backups you can either download, or use to restore your website if needed.

We also encourage you to download a physical backup once per week. You can download them from your cPanel via the backups option.


Site Restoration

Unlike other hosting providers who will charge you to restore a backup, we’ll do it for free! And we’ll do it as quickly as possible.

If you need to restore a cPanel backup, please open a support ticket with high priority. Place RESTORE in the subject line.


Domain Name Servers (DNS)

The Domain Name Servers (DNS) to use will be included in your welcome email. If you did not receive this email please open a support ticket.

Most clients will use the following Name Servers:

NS1.WEB242.COM
NS2.WEB242.COM


Connecting with FTP

Here is a sample FTP configuration using Adobe Dreamweaver. Note that SFTP (Secured FTP) is enabled with all hosting accounts and is recommended.

Access: FTP
FTP Host: ftp.yoursite.com (or ftp.web242.com)
Host Directory: public_html
Login: (your cPanel username)
Password: (your cPanel password)

Enable SFTP:
FTP Host:  web242.com:2022
Check Enable SFTP box

For a more in depth look at FTP, please review this tutorial:

https://web242.com/how-do-i-connect-via-ftp


Email Configuration

Email configuration settings will be included in your welcome email. If you did not receive this email please open a support ticket.

As AutoSSL is enabled on all hosting accounts, you can connect securely by using your own domain. You will not get any warning errors. More importantly you will be making a secure connection, when you send and receive emai

Most clients will use the following email configuration:

Username: Your full email (i.e. mysite@web242.com )
Password: Your password

Incoming Mail Server:

mail.yourwebsite.com
SSL
Port 995 for POP or Port 993 for IMAP

Outgoing Mail Server:

mail.yourwebsite.com
SSL
Port 465


If you have any questions, don’t hesitate to get in touch with us. Simply open a ticket, and we’ll get back to you as soon as possible.

Thank your for hosting with Web242!