Knowledge Base

We understand the urgency if your website appears to be down.  However, we will ask if you checked the following: YOUR INTERNET CONNECTION: Have you tried other websites you normally use? Do they also appear to be down or not load well? You may have a problem with your internet connection. WHITE SCREEN AND TIMES…

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The Domain Name Servers (DNS) to use will be included in your welcome email. If you did not receive this email please open a support ticket. Most clients will use the following Name Servers: United States Server Canadian Server NS1.WEB242.COM NS1.WEB242.CA NS2.WEB242.COM NS2.WEB242.CA Name Servers are changed via your domain registrar (i.e. GoDaddy). If you…

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You can access WHM (Web Host Manager) simply by typing /whm or :2087 at the end of your domain: yourdomain.com/whm yourdomain.com:2087  If your domain is not yet resolved, you can access WHM here: United States Server https://web242.com:2087 Canadian Server https://web242.ca:2087  Your WHM username and password will be the same as your cPanel username and password…

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You can access webmail simply by typing /webmail at the end of your domain: yourdomain.com/webmail You can also access webmail here: United States Server  https://web242.com/webmail https://web242.com:2096 Canadian Server  https://web242.ca/webmail https://web242.ca:2096 Please note that for website transfers, you will not be able to retrieve any email until your DNS is fully resolved. Your webmail password is…

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This tutorial explains how to connect to your website via FTP (File Transfer Protocol). Adobe Dreamweaver is used as an example. FTP Username and Password To connect to your site via FTP, you will need both your cPanel username and cPanel password. Your FTP username is the same as your cPanel username. Your FTP password…

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Email configuration settings will be included in your welcome email. If you did not receive this email please open a support ticket. As AutoSSL is enabled on all hosting accounts, you can connect securely by using your own domain. You will not get any warning errors. More importantly you will be making a secure connection,…

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