Knowledge Base

The following plugins represent a significant security threat.  We do not allow the installation or use of these plugins for any reason. They are easy targets for hackers, and have known vulnerabilities.  These plugins will be proactively removed from your site without confirmation, on our routine scans. We will notify you via a support ticket…

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In order for us to manage your GoDaddy services, we will need to be able to login to your account. This is achieved by setting up delegate access. STEP 1. Login to your GoDaddy account and open the Account Settings menu. Then click on Delegate Access. STEP 2. Under the People who can access my…

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Payment Methods Some clients will have active subscriptions for their hosting and other services, which can be accessed from My Account. If you received a QuickBooks® invoice, the following will apply to you. Payment methods are provided in the emails sent from QuickBooks®.  However, that information often gets missed. Here is how to make your…

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We understand the urgency if your website appears to be down.  However, we will ask if you checked the following: YOUR INTERNET CONNECTION: Have you tried other websites you normally use? Do they also appear to be down or not load well? You may have a problem with your internet connection. WHITE SCREEN AND TIMES…

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The Domain Name Servers (DNS) to use will be included in your welcome email. If you did not receive this email please open a support ticket. Most clients will use the following Name Servers: United States Server Canadian Server NS1.WEB242.COM NS1.WEB242.CA NS2.WEB242.COM NS2.WEB242.CA Name Servers are changed via your domain registrar (i.e. GoDaddy). If you…

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You can access WHM (Web Host Manager) simply by typing /whm or :2087 at the end of your domain: yourdomain.com/whm yourdomain.com:2087  If your domain is not yet resolved, you can access WHM here: United States Server https://web242.com:2087 Canadian Server https://web242.ca:2087  Your WHM username and password will be the same as your cPanel username and password…

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